How you reply and how quickly you post responses to reviews is critical for a positive online reputation and has significant influence on local search rankings.
Today, we research online for nearby stores and often leave a review about their experience. Those reviews influence the decisions of future customers. This makes it crucial for businesses to have a voice in those conversations by responding to reviews and being proactive with relevant social media posts.
Reviews are one of the most critical channels to boost revenue. By tapping into the power of word-of-mouth (reviews), customers act as brand ambassadors that help you stay ahead of the competition.
72% of brand engagement on Facebook is local. Connect with customers directly through location-relevant news, promos and events across all brand channels and all networks – at once.
Easily create individual user roles, workflows and notifications for your whole team to set up reputation management tactics that are efficient and consistent.